Contact us by email enquiries@whitehorsenarrowboats.co.uk

We usually work remotely from our office, especially on Monday/Friday in the season when we are getting the boats ready for their next hire. Emails reach us at any time, which is why we suggest you email us in the first instance. Our office telephone 01672 810634 is an answerphone ONLY but you are welcome to leave a non-urgent message and we will respond when we next pick messages up – usually daily on weekdays only: the office is closed at the weekends.
If you need to speak to us more urgently please email us your telephone number with the reason for the email/ urgency.
If you are one of hirers needing to contact us during your journey to us or whilst on one of our boats please refer to your hirers manual and/or your Arrival Details which give you the necessary mobile contact numbers.
Or you can complete the form:

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Emails: Please note, due to increased internet security, many email programmes (gmail, hotmail, live) put our emails into your junk folder. Please check your junk/trash folder if you think you should have received an email. Thank you!

Social Responsibility

We take our responsibility towards the canal environment very seriously. We fully train our hirers and will not let them set off on their waterway adventure until we are sure that they are confident in handling our precious boats. All our holiday hirers are given our Hirers Manual and a comprehensive lesson on the rules of the canals. You can download our manual here: Hirers’ Manual for your information. Our dayboat hirers are given similarly thorough instruction but without the lock/overnight instructions because they are not supposed to use any: they are especially warned against speeding i.e tickover past moored boats and no breaking wash! However, if you have experienced any problems with one of our boats then please let us know promptly either by email or through Facebook, (but, please, in a polite manner – we will not respond to abusive messages and will report these to Facebook if necessary). Please ensure that your message includes which boat it was, what date/ time and exactly where the incident happened.  Any photo attachment supporting your complaint would also be very helpful. We also require your name, contact details, your boat’s name and where you were – so that, should we need to  contact our hirer, we have enough evidence to be able to act upon your concern.

Our office address is:

Canal Cottage, Burbage Wharf, Burbage, Wiltshire, SN8 3BJ. The office is usually unmanned because we work flexibly and remotely.

Please NOTE our boats are located at and operate from Devizes Wharf SN10 1EB ,  NOT Burbage Wharf.

Cruise England Limited 04191789 Trading as White Horse Boats.

Canal Cottage, Burbage Wharf, Burbage, Wilts SN8 3BJ