The Canal & River Trust’s Guide to Boating Restrictions is a really useful visual guide explaining all the current rules and roadmap out of the Coronavirus restrictions. Please follow this link too their website https://canalrivertrust.org.uk/refresh/media/thumbnail/43296-business-covid-roadmap-guidance.pdf

Your Covid-19 Booking Guarantee

We understand that everyone is looking to enjoy a well-earned break as soon as the current restrictions permit. You can be confident that you won’t lose your holiday should you be unable to proceed as planned without contravening Government Covid-19 Regulations. We guarantee that should you be prevented from taking your holiday for your dates booked, where doing so would mean breaking current Government Coronavirus Regulations, any monies paid will be transferred to a suitable alternative holiday at a later date.

Covid-19 Restrictions – Updated 22nd February 2021

The UK Government has announced today that UK self-catering holidays in England (including boating holidays) will be permitted to take place from 12th April 2021 onwards but will initially be restricted to single household groups (including a support bubble where applicable). From 17th May 2021, the restriction of a single household only will be amended to allow two households to share a single self-catering accommodation unit (such as a boat or cottage). Restrictions will then be further lifted from 21st June 2021, potentially allowing guests from more than two households to holiday together.

If your holiday was due to commence before 12th April 2021, we will contact you shortly to discuss the options available to you. This will be carried out based on priority given to those whose holidays were due to commence soonest. 

It remains your responsibility to check the current rules and regulations which apply to you and your party prior to booking your holiday or traveling to your holiday destination.

We are not in the office as we are working from home. Please contact us by email and we will reply or call you as soon as we can.

Please note that, with regret, we are not able to offer refunds (in line with our Booking Conditions) since the circumstances in which we find ourselves are outside of our control. In common with all small hospitality businesses we are trying to survive this unprecedented situation (with the support of our bankers) so that we can continue to trade once the crisis has passed. We would appreciate your support and understanding.

DAYHIRE cruising is available every day except Mondays and Fridays From April to October 2021.

We offer a sensible socially distanced handover without too much fuss whilst observing prevailing government & industry guidelines.

We will send an email so that you can pay the £200 damage deposit online, instead of handling CASH at the boat.

The maximum number of persons allowed onto our dayboat can be anything up to 10pp (insured capacity) but must now follow Government legislation and the ‘Rule of Six’. White Horse Boats is not responsible for enforcing the make up of your party but will be recording the names of all persons aboard the boat and, where the number exceeds 6pp the extra persons will be required to justify their presence on the boat in writing on the crew manifest (e.g. member of the family’s social bubble). Reasons for exceeding 6pp which meet Government legislation are

  1. an official company works outing
  2. a family/household that is larger than 6pp
  3. where those above the 6pp limit include no more than one adult from outside the household who have booked the boat AND any of their children BUT they must all be a part of the hirer’s family’s social bubble This means that it is possible that there could be a family of any size and then a further adult and their children, right up to 10pp (the boat’s capacity) 

Please note that the responsibility for the hire party make-up is solely that of the Hirer; White Horse Narrowboats accept no responsibility whatsoever. However, should the Police or other authority request proof of the party aboard the boat, we shall be supplying the Crew Manifest, as completed by the Hirer, as evidence that we have fulfilled our responsibilities. 

You have booked the dayhire boat in accordance with our advertised Terms and Conditions and because the boat remains available to you to hire, no refunds are being offered; however, if you would prefer to transfer the booking to a date next season you are very welcome to do so on the specific condition that if similar conditions are legislated for by the Government no further transfer or refund shall be provided. A £25 transfer administration fee will be charged at the time of transfer. The final date for any transfers to be accepted by the Company is Monday 21st September or 72hrs before your hire is due to commence, whichever is the sooner

HOLIDAY HIRE until mid November

For Holiday/Short Break Hirers who are already booked with us after 10th July 2020 your hire should be able to proceed as originally planned, subject to prevailing social distancing advice at the time. If you are isolating/shielding and cannot take your holiday this year we offer a free transfer of your holiday to another date later in the year or to 2021 without extra charge (unless of course you choose to move to a more expensive period such as Summer Holiday). We are only offering short breaks in November.

Holiday Makers from Overseas If you were due to travel to us from abroad, but now can not due to restrictions or cancelled flights, we will refund your holiday and hope that you will be able to visit in safer times.

COVID-Safe Please note to help minimise the possible spread of the coronavirus we will no be providing pillows, tea-towels, hand towels, dishcloth, scourer or oven gloves, so please add these to your packing list.

If you have hired bedding we will provide it laundered and packaged for you to make up your bed (including pillow and duvets). We are ensuring our normal thorough pre-hire clean, but also paying particular attention to areas often touched. We are following the prevailing advice from the government with regards to social distancing and minimal contact.

Has the VAT on boating holidays been reduced to 5%?

From 15th July the VAT has been reduced to 5%, and we are delighted that the government has done this to help us stay afloat! Tax is included in our quoted prices.

Please refer to our Terms & Conditions